Virtual Events Help
Experiencing technical difficulties?
Contact our Systems Administrator via e-mail using the button below. Responses will follow the next business day.
Frequently Asked Questions (FAQ)
Why are there multiple links?
You will receive 1 link per ticket. For example, if you purchased 2 tickets, you will receive 2 links in the same email confirmation with different access codes. Security is our priority, this is why we issue different unique access codes for each ticket sold.
Can I share my access code with someone or watch it simultaneously on different screens?
No. Each access code is unique. If you share your access code, and it is opened elsewhere, it will kick you off and you will not be able to enjoy the show.
When is Entre Amigos Encore?
December 3 thru 5, 2021
How do I stream the performance?
You should have received a link to the video from “Box Office <email@example.com.” Click the link, and you’re good to go! You can view it as many times as you want to.
How do I hide the donation screen?
If you are in the video player and you want to hide the donation form, click the arrow pointing to the right in the upper right hand corner. To open the donation screen, click the arrow pointing to the left in the upper right hand corner.