Virtual Events Help

Experiencing technical difficulties?

Our team of experts is here to help! We have several options available to best help you - chat, email, and phone.

To LIVE CHAT with us, please use the chat on the lower right-hand side of the screen. Thank you!

817.714.2932

Frequently Asked Questions (FAQ)

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Why are there multiple links?

You will receive 1 link per ticket. For example, if you purchased 2 tickets, you will receive 2 links in the same email confirmation with different access codes. 

Security is our priority, this is why we issue different unique access codes for each ticket sold.

 

Can I share my access code with someone/ watch it simultaneously on different screens?

No. Each access code is unique. If you share your access code, and it is opened elsewhere, it will kick you off and you will not be able to enjoy the show.

When is Bernadette’s Cozy Book Nook?

Opening night: January 14th at 7:30pm CT

 

Streaming: January 15th-24th (when you bought your tickets, you bought them for a particular day)

 

How do I get on Zoom?

Please be sure you have the latest Zoom client for meetings installed. You can download it here: https://zoom.us/download

 

Then: you should have received an email from “Box Office <boxoffice@fwopera.org>” with a Zoom link. Click it.

 

You’ll be put into a waiting room, and then the host will let you in!

 

(You ALSO need the link to the live stream! It’ll be in the SAME email – the big blue button.)

 

What’s Zoom for?

Just the pre-show and the post-show, but stay on Zoom if you’re signed up for both!

 

How do I view the Live Stream?

You should have received an email from “Box Office <boxoffice@fwopera.org>

 

If you also received a Zoom link, it’ll be the SAME email. You need BOTH links for opening night.

 

How do I view the opera?

If you got tickets for opening night, you should have received a link to the livestream from “Box Office <boxoffice@fwopera.org>”. Click the big blue button, and you’re good to go (it will COUNT DOWN to 7:30pm CT)

 

If you got tickets for the 15th-24th, you should have received a link to the video from “Box Office <boxoffice@fwopera.org.” Click the link, and you’re good to go! You can view it as many times as you want to.

How do I hide the donation screen?

If you are in the video player and you want to hide the donation form, click the arrow pointing to the right in the upper right hand corner.

 

 

To open the donation screen, click the arrow pointing to the left in the upper right hand corner.